At Kontour By Kali, we want you to be completely delighted with your purchase. If for any reason you’re not entirely satisfied, we’ve made our return and exchange process simple and straightforward.

30-Day Return Policy

You have 14 days from the date you receive your order to request a return. To be eligible for a full refund, the item must be in the same pristine condition you received it — unused, unopened, and in its original packaging.

Damaged or Incorrect Items

If you believe you have received a defective or incorrect item, please contact us within 7 days of receiving your order.
When emailing, please include a clear photograph of the issue.

Defective or incorrect items must be returned to us within 14 days of the original shipment date.

 

How to Initiate a Return

To start a return, please contact us at:
📧 Enquiries@kontourbykali.com

Please do not return any items without prior authorization.

 

Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method. Please allow some time for your bank or credit card provider to complete the refund on their end.

Shipping and handling fees are non-refundable.

Need Help?

If you have any questions about our return and exchange policy, our friendly team is here to help.

📧 Enquiries@kontourbykali.com
🌐 https://kontourbykali.com